Creating a customer connection
In this 1-page summary, from the February 2024 Insight forum, we discuss the importance of customer instinct to an organisation, and highlight how Insight teams can play a key role in helping to bring colleagues closer to the customer through a programme of activities. In addition to helping shape business culture, this can also help to raise an Insight team's profile.
Access our Developing a customer instinct summary using the link in the section below
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