Terms and Conditions

Customer Support

If you have any questions concerning the purchases you have made, or with regard to any membership you have subscribed to, please contact us at:

customersupport@insight-management.org

or alternatively call +44 (0) 1453 890095

Terms, Conditions and Legal Details

The Insight Management Academy (IMA) is a Limited Liability Company based in the United Kingdom, company number 8210278.

Our registered trading address is Insight Management Academy, Agriculture House, 1 Newbold Terrace, Royal Leamington Spa, Warwickshire CV32 4EA U.K.

The aim of the IMA is to inspire organisations to gain advantage through insight, and to guide Insight teams to identify value and drive change. We aim to make our services and website as easy and practical as possible to use.

Full Terms of Business

Definitions

“We”, “us” or “the company” means The Insight Management Academy Ltd
“You”, “the customer” or “the member” means the person, company or entity contracting to purchase our resources or services.
“The resources and services” are those that you order from us as specified by our order acknowledgement and on our invoice.

Order Acceptance

We can receive orders via the company’s web site, by phone, fax, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by fax, by mail or via our web site, no contract exists between you and the company until our official invoice has been issued.

Delivery

All membership facilities and electronic resources are delivered via access to our website using a login and password. Face to face training is delivered at a time and place notified for each course individually.

Access to purchased electronic resources will be available for a minimum of 2 years, using the login and password that has been set up, unless otherwise stated. However, it is our aim to make access available indefinitely for as long as those resources remain current.

Pricing

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.

Payment

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order. Business customers may request to be invoiced separately in which case payment is due within 14 days of invoice. We reserve the right to only provide access to electronic resources once payment has been made.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the SagePay secure payment gateway and handled using SSL 128 bit encryption. No credit card details are processed or stored at any time on the company’s web site. The SagePay security policy can be found at http://www.sagepay.co.uk/policies/security-policy

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so.

Our refunds policy is as follows:

  • Reports, webinars and all electronic resources, once purchased are not eligible for refund.
  • Memberships are for 1 year from purchase. As a key feature of any membership is that it gives access to electronic resources, no refund is allowed if you wish to give up that membership before its expiry date.

Our refund policy for training workshops is as follows:

  • Cancellation of a booking made in writing more than 4 weeks before the course date – refund in full.
  • Cancellation of a booking in less than 4 weeks – no refund – payment due in full.

Privacy & Data Protection

We respect your right to privacy and ensure that all transactions are made in accordance with our privacy policy. We comply with the provisions of the Data Protection Act (1998) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations and record keeping in order to maintain and improve the trading relationship between the company and its customers and suppliers. We use “cookies” which are stored on your web browser in order to provide some of the personalised features of our web site: This information may also be used by us to collect information about the usage of our web site. If you do not wish to be identified in this way, you can prevent this by making appropriate settings in your web browser. This will however remove some of the functionality associated with our web site. We do not sell, loan or rent data to any other party.

Complaints

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address, via email or via the web site contact form.

Notices

Any notices should be sent to the company at its registered office address: Insight Management Academy, Agriculture House, 1 Newbold Terrace, Royal Leamington Spa, Warwickshire CV32 4EA U.K.

Indemnity

Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.