Terms and Conditions

Customer Support

If you have any questions concerning the purchases you have made, or with regard to any membership you have subscribed to, please contact us at:


or alternatively call +44 (0) 1926 314448 

Terms, Conditions and Legal Details

The Insight Management Academy (IMA) is a Limited Liability Company based in the United Kingdom, company number 8210278.

Our registered trading address is Insight Management Academy, Agriculture House, 1 Newbold Terrace, Royal Leamington Spa, Warwickshire CV32 4EA U.K.

The aim of the IMA is to inspire organisations to gain advantage through insight, and to guide Insight teams to identify value and drive change. We aim to make our services and website as easy and practical as possible to use.

Full Terms of Business


“We”, “us” or “the company” means The Insight Management Academy Ltd
“You”, “the customer” or “the member” means the company or entity contracting to purchase our resources or services.
“The resources and services” are those that you order from us as specified by our order acknowledgement and on our invoice.


Please read these terms and conditions carefully.  They govern your access to and use of the website and content on it.

By using the website, you confirm that you accept these terms and conditions and that you agree to comply with them.

Order Acceptance

We can receive orders via the company’s web site, by phone, mail or e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail, telephone orders are acknowledged verbally at time of order. Orders placed by telephone are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by mail, no contract exists between you and the company until our official invoice has been issued.

Delivery/Access to our website

The Insight Management Academy provides business-to-business services so it is your employer who is a member of the IMA. We will have asked you to provide your name and email address so that we can use you as a point of contact, but you can change your mind and unsubscribe from our emails at any time.

Please treat your login and password as confidential and they are non-transferrable. You are liable for any unauthorised use of your account.

Face to face training is delivered at a time and place notified for each course individually.

Acceptable Use Policy

You may only use our website for lawful purposes. You agree not to reproduce, replicate, copy or re-sell any part of our website save where expressly permitted to do so. If we determine that you have breached our terms and conditions, we may temporarily or permanently withdraw your right to access restricted areas of the website.

Intellectual Property Rights

We are the owners of all intellectual property rights in the website. All text, graphics, photographs, video and other material available on the website is protected by copyright, trade mark and other proprietary and intellectual property laws.

You may draw the attention of others within your organisation to content posted on our website and you are permitted to print or save extracts from this website for your own use within your organisation. You must not modify any paper or digital copies of any materials you have printed off or downloaded from the website. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

Although we make reasonable efforts to update the information and content on our website, we make no representations, warranties or guarantees that the information and content on our website is accurate, complete or up-to-date at any time.

Where the website contains links to other sites or resources, these links are provided for your information only. Such links should not be interpreted as endorsements by us.

Limitation of liability

The content on our website is provided for general information only. On its own, it is not intended to amount to specific advice on which your organisation should rely. Your organisation must obtain professional or specialist advice, for example from our consultants, before taking or refraining from taking any action on the basis of the content on our website. We will not be liable for any loss of profits, sales, business or revenue that result from sole reliance on the information provided on our website.

We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may affect your computer equipment due to your use of our website or to your downloading of any content on it, or on any website linked to it.


We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.


Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order. You may request for your organisation to be invoiced separately in which case payment is due within 14 days of invoice. We reserve the right to only provide access to electronic resources once payment has been made.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by PayPal. No credit card details are processed or stored at any time on the company’s web site. The PayPal security policy can be found at https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security


If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 28 days then any payment made will be refunded immediately if you ask us to do so.

Our refunds policy is as follows:

  • IMA corporate memberships and digital subscriptions are for 1 year from purchase. As a key feature of any membership or subscription is that it gives access to electronic resources, no refund is allowed if you wish to give up that membership before its expiry date.

Our refund policy for team development workshops is as follows:

  • Cancellation of a booking made in writing more than 4 weeks before the course date – refund in full.
  • Cancellation of a booking in less than 4 weeks – no refund – payment due in full.

Privacy & Data Protection

Please review our Privacy Policy


We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address, via email or via the website contact form.


Any notices should be sent to the company at its registered office address: Insight Management Academy, Agriculture House, 1 Newbold Terrace, Royal Leamington Spa, Warwickshire CV32 4EA U.K.


Customers and other users of this website agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.


All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.