Difficult conversations are a big part of our lives
In our Insight roles, if we’re regularly dealing with a wide range of contacts, it’s inevitable that not every conversation is going to be easy. And we know that not all Insight professionals feel equipped to deal with some of the more difficult situations! In this video, from the March 2025 Insight forums, Emma Jones provides 5 key tips for navigating difficult conversations effectively.
Access our Navigating difficult conversations video using the link in the section below
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