Inspiration and guidance for IMA members

IMA members have exclusive online access to all our best practice material, including 30+ Insight leader guides which summarise our ideas on key Insight management topics. The guides are normally 10 pages long, and new titles are published every month.

The number of online accounts provided to our corporate members depends on the level of membership which you choose.

You can use the links below to see which guides have been written about each broad subject. Alternatively you can browse the full range of Insight leader guides at the bottom of the page.

If your employer is an IMA member and you have an online account with us, then you will be able to see the document itself as an attachment when you click on the guide you would like to read. Please remember that you will need to log in before you can access member content. You can request a new password by clicking 'member login' at the top right corner, and then 'request new password'.

If you're not sure whether your employer is a member, or if you would like to arrange to have online access, please contact us and we will be able to help you.

The latest Insight leader guides

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IMP001: An introduction to all areas of Insight management and the first Insight leader guide to be published. You might want to read this before looking at the more detailed best practice available on individual subjects.
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IMP102: In this guide, we take you through the IMA's three-step RED process designed to ensure that Insight teams nail the underlying business issue with much greater consistency - Reflect, Engage, Diagnose.
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IMP103: If our organisations are to perform well, they need joined-up insights. This guide introduces the IMA's 'MADE in Insight' model which Insight teams can use as a framework for creating more contextualised observations.
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IMP301: To change your companies’ behaviour, and for the Insight your team produces to really make a difference, you need to transform your Insight team's ability to influence. This guide outlines the 5 key aspects to consider.
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IMP302: We cannot influence if we don't understand, and yet many Insight teams have relatively little insight on the audience for their own insight. In this 10-page guide we explore what it feels like to be a senior decision-maker in today's corporate environment.
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IMP303: In this guide, we distill the skills involved in becoming a trusted adviser. We look at how these skills can be applied in practice in order to move from transactional and service-based relationships with decision-makers towards more trust-based relationships.
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IMP304: Most Insight teams have a mix of introverts and extroverts, but our workplaces tend be designed to suit extroverts. How can can Insight leaders make the most of introverts' strengths, and make sure they are not inadvertently discriminating against them?
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IMP305: Behavioural economics represents a fantastic opportunity for Insight teams over the coming decade. This guide explores the core essentials Insight teams need to know in order to influence both consumer decisions and internal corporate decisions.
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IMP306: A key challenge for Insight teams is how to effectively influence their internal stakeholders. This guide provides hints and tips on how to use behavioural economics to engage decision-makers with insights, providing a greater opportunity to ‘nudge’ their behaviour.
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IMP401: In this guide we introduce you to the 6 characters of Insight communication - professionals from whom Insight teams can learn if we want to share knowledge and ideas more effectively.
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IMP402: Corporate Insight teams need to move away from a piecemeal approach to communication, and instead start to plan a top-down communication programme which considers key audiences, content and channels.
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IMP403: Thinking like an Insight consultant not only helps communicate projects more effectively, it also shapes the thinking throughout all the stages which lead to the final recommendations. This guide outlines two specific techniques recommended by the IMA.
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IMP404: Storytelling is probably the most widely used and effective communication tool in human history. This guide aims to demystify the process of developing a narrative through which to communicate Insight, giving practical guidance on the skills to borrow from authors, journalists and editors.
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IMP405: When it comes to designing the look and feel of their communications and data visualisations, Insight professionals need to ‘think like a designer’. This guide outlines some practical approaches.
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IMP501: If you want Insight to transform your organisation's performance, you first have to transform your Insight team, but very few companies have a comprehensive plan for making this happen. The first of 5 IMA bite-sized guides on the topic of Insight strategy.
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IMP502: Part of having a successful Insight strategy is having a well-articulated vision for how Insight will make a difference within your organisation. This guide outlines the 6 key steps that will help you to first understand the lie of the land.
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IMP503: To develop an Insight strategy you need to understand the lie of the land, but then it is time to reflect on your ambition for Insight to change your organisation. The IMA's Insight Participation Matrix will help frame your vision for the role you want Insight to play in your company.
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IMP504: Like any other department, an Insight team will operate within certain parameters, for example carrying out work of a certain type, within a certain budget. This guide lays out the 7 key choices that effective Insight teams make explicitly to define those parameters.
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IMP505: This is where the rubber hits the road - you can formulate a brilliant strategy, but unless you can execute it, you might as well not have bothered. This guide shares best practice for what is essentially organisational change management.
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IMP601: Insight teams are heavily reliant on the talent and behaviour of their people, yet very few Insight leaders take a really comprehensive approach to managing them. This guide outlines the 5 key areas for all Insight leaders to consider.
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IMP602: To successfully lead an Insight team, Insight Leaders need to approach leadership like a small business owner. In this guide, we examine the three hats Insight leaders need to wear and present a tool which can help to ensure that they give each the attention it deserves.
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IMP603: Are the right people on the bus? Successful Insight leaders make this their primary concern as for an Insight team to perform well, the calibre of its people is crucial. This guide outlines the four main categories of skills and attributes required in an Insight team.
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IMP604: According to Hans Rosling, "People constantly and intuitively refer to their worldview when thinking, guessing or learning. If your worldview is wrong, you will systematically make the wrong guesses". So how can we develop an Insight perspective to improve our organisations' worldview?
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IMP605: If Insight is to deliver competitive advantage, then our organisation must be at least as able as its competitors to recruit, develop and retain really good Insight people. This guides sets out the approaches which Insight leaders have found effective.
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IMP606: What matters most - how well you perform as an individual within an Insight team or how well the Insight team performs overall? In this guide we focus on what excellence looks like in terms of how the individual members of an Insight team work together to maximise their collective impact.
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IMP701: Most Insight teams have to work hard to secure a strong position in the hearts, minds and processes of the wider organisation. This guide introduces the key areas upon which Insight teams can exert influence to ensure they occupy the best spot.
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IMP702: Our Insight brand is our promise to our internal customers. It tells them what they can expect from our products and services, and it differentiates our offering from that of other functions. This guide provides advice on how to create an effective perception of Insight.
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IMP703: Building awareness requires a promotional and opportunistic mindset, and Insight leaders need to look for every opportunity to highlight their team and its work. This guide helps Insight teams to be more proactive, and provides tips on how to grab people’s attention.
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IMP704: Reputation is the reality of the experience you deliver to your internal customers; whether you actually 'walk the talk' and do what you say on the tin. This guide discusses the importance of creating a positive reputation for your Insight team.
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IMP705: In order to impact key business decisions, it is important to ensure Insight is available in the 'right place at the right time' in our organisations. This guide discusses the importance of identifying key processes and aligning our Insight accordingly.
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IMP801: Rather than debating whether Insight teams should be more commercial, the question is rather how can Insight improve your organisation’s commercial understanding? The first of 5 IMA bite-sized guides on the topic of Insight commerciality.
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IMP802: Insight teams need a commercial foundation in order to help improve their organisation’s performance. This guide explores the 4 corner stones crucial to establishing a solid commercial foundation for all the work the Insight function does.
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IMP803: If Insight is to have the influence it should with decision-makers, Insight teams need to become “fluent in finance” – even in not-for-profit and public sector organisations. This guide lays out simple valuation techniques to help Insight teams to analyse and think in commercial terms.
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IMP804: To really make an ongoing difference, an Insight team has to adopt a commercial mindset in its everyday activities, applying the understanding it has developed to the way it operates. This guide lays out the 3 key ways in which Insight teams make this business as usual.
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IMP805: Putting a value to Insight has been a kind of Holy Grail for the industry for a long time, with the view that it can’t really be done. However, the IMA strongly believes that you can, and this guide will show you why the IMA believes so, as well as how to go about it.